After a disaster there are a number of critical concerns you may have before considering your car and possessions. If you or anyone you know is injured, immediately call 911. After you have confirmed the safety of your loved ones, survey your home and property. If your car has been damaged after a disaster, would you know how to file an auto insurance claim?

To help mitigate your stress during this process, below is a list of steps as to how to file your auto insurance claim.

Report your claim

If your vehicle has been damaged, report your claim online. Phone lines may be busy preventing you from speaking and/or reaching your car insurance company’s claims department. Filing a claim online is as effective as speaking with a claims representative. However, if you prefer to call in and report your claim you may do so as well. Please note that during catastrophic events, callers can experience delays and wait times because of unpredictable spikes in call volumes.

Update your contact information

A disaster can leave you displaced. If you are staying at a different location when reporting your auto insurance claim, make sure to provide the representative with your updated contact information. If you have an email address, it is recommend you provide that as an alternative means of communication during the auto insurance claims process. This will allow your car insurance company to keep you informed of the progress of your claim and repairs.

What’s next?

Once your auto insurance claim is reported your car insurance company will assign you a claims associate. Your representative should contact you within 24 hours after you report your claim. This associate will guide you through the claims process, cover your next steps, and explain your repair options. During catastrophic events repair, towing, and rental car facilities may also be affected by the disaster. This may delay the time it takes to repair your vehicle. Your claims associate should set time-bound expectations to help you anticipate when your claim will be resolved.

For more information about Dallas auto insurance, give Red Gorman Insurance a call at 214-374-9997.

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